Operations Executive

Company Description

Capital Now is India's reliable app-based digital lending platform, specializing in personal credit services for salaried individuals. Utilizing advanced technology and big data analytics, Capital Now provides innovative, unsecured loan products with amounts up to Rs 1,50,000/-. The platform is entirely online, enabling a seamless loan application process. With competitive installment options, Capital Now makes credit accessible and affordable for its customers.

Job Description:

• Will be working in Consumer CIBIL dispute & Email operations process
• Address and resolve consumer queries/requests/ complaints about credit reports/scores, etc
• Ensure all emails are responded to correctly and completely within the prescribed SLA
• Must be able to draft responses independently, as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster ...