Job Description

DUTIES & RESPONSIBILITIES

  • Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.

  • This role supports day to day Ocean, Air and Road Freight operations

  • Shipment planning consists of Air, LCL, FCL, Breakbulk etc.

  • Haulage arrangements

  • Customs clearance declaration

  • Work closely with internal departments to coordinate customer’s shipments

  • Handling Import and Export shipments & documentation from A to Z

  • Build and maintain good rapport with customers to fulfill their requirements

  • Troubleshooting and attending to customer complaints/disputes.

  • Troubleshooting and attending to ministry/official authority.

  • Ensure all enquirers are responded to within the shortest possible time frame.

  • To obtain pricing and generate complete/competitive quotatio...

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