Operations Executive - Thane East

About the Role

● OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs.

Job Responsibilities:

A. Core Operations

● Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines.

● Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.

● Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs

● Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions receive...