Operations expert executive - voice

- About the Role
We are looking for an experienced and dynamic Operations Expert Executive with strong international banking voice process experience. The ideal candidate will handle backend voice operations for Revolut, ensuring high quality customer interactions, adherence to compliance standards, and timely resolution of concerns. Knowledge of AML (Anti Money Laundering) and KYC (Know Your Customer) procedures is essential.
- Key Responsibilities
- Handle customer interactions viainternational voice process ensuring excellent service delivery.
- Manage backend operational tasks aligned with Revolut’s compliance and service protocols.
- Conduct detailed verification and documentation as per AML/KYC guidelines.
- Ensure accurate logging, tracking, and closure of cases within defined SLAs.
- Investigate and resolve customer issues related to banking, transactions, and account verification.
- Collaborate with internal teams to escalate and resolve complex cases.
- Maintain data confidentiality and follow strict security measures.
- Support process improvements and contribute to quality enhancement initiatives.
- Required Skills & Experience
- Mandatory: Minimum2 years of experience in international banking voice process.
- Strong knowledge of AML and KYC compliance procedures.
- Excellent communication skills (verbal and written) with a customer-centric approach.
- Ability to analyse banking-related cases and provide accurate resolutions.
- Good understanding of global banking norms, regulatory requirements, and operational workflows.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Strong problem solving and decision making skills.