Job Description

Overview

The Instructional Designer is a creative force behind high-impact learning experiences that empower our operations teams to excel. In this role, you’ll blend adult-learning expertise, storytelling, and learning technologies to craft engaging, intuitive, and scalable training programs that drive real-world performance. If you love transforming complex information into experiences people want to learn from, this role is for you.

Responsibilities

  • Dive deep into business challenges—conducting interviews, analyzing trends, and collaborating with SMEs—to uncover true training needs.
    • Design clear, compelling learning objectives that connect directly to business results.
    • Develop vibrant instructional materials, including e-learning modules, facilitator guides, job aids, assessments, microlearning bursts, and more.
    • Build interactive, visually engaging e-learning modules that bring content to life.
    • Create storyboards, scripts, and prototypes that spark ideas, guide development, and support rapid iteration.
    • Analyze training effectiveness using data and learner feedback; turn insights into continuous improvements.
    • Juggle multiple projects with ease, delivering high-quality work on time in a fast-moving environment.
    • Ensure content is accessible, inclusive, and aligned with organizational voice and brand standards.
    • Partner closely with SMEs, stakeholders, and cross-functional teams to gather insights, validate content, and ensure training hits the mark.
    • Maintain, refresh, and optimize learning materials within the LMS; support LMS administrative tasks as needed.

    • Qualifications

  • Qualifications


    Exceptional attention to detail and organizational rhythm.
    • Ability to thrive under deadlines and shift gears quickly when priorities change.
    • Excellent writing and communication skills, with a knack for simplifying complex topics.
    • Strong documentation and content-creation skills.
    • Experience collaborating across teams and building alignment in fast-paced environments.
    • Positive attitude with a service-minded, solutions-focused approach.
    • Highly adaptable and comfortable working with last-minute changes.
    • Strong professional judgment and the ability to bring creativity to specialized assignments.

    Preferred Skills and Qualifications


    Proven experience creating engaging learning experiences in corporate, academic, or technical settings.
    • Solid understanding of adult-learning principles and the ability to tailor methods for diverse learners and generations.
    • Hands-on experience with modern e-learning authoring tools.

    Education and Experience


    Bachelor’s degree in Instructional Design, Education, Communications, or related field—or equivalent experience.
    • Minimum 5 years of experience designing, developing, and maintaining learning modules and content.
    • Proficiency with MS Office applications.

    • What do we offer

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