Operations Intelligence Analyst

Mission

Support the department’s goal of driving operational excellence through data-driven insights and continuous improvement. The Operations Intelligence Analyst transforms raw operational data into actionable intelligence to enhance service quality, performance, and strategic decision-making across global markets.

Key Responsibilities

1. Data Analysis & Reporting

• Collect, clean, and analyze large datasets from various systems (routing, traffic control, customer care, etc.).


• Design, build, and maintain Power BI dashboards and reports to monitor operational KPIs such as punctuality, occupancy, and incident rates.


• Use advanced Excel modeling and SQL queries to create ad-hoc analyses and performance summaries.


• Ensure accuracy, consistency, and reliability of operational data across markets.

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