Operations IT Analyst I (Remote)

Job Description

The Operations IT Analyst I is responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the Operations IT Analyst I ensures the stability of IT service delivery across the enterprise. The analyst will also be responsible for executing scheduled processes and tasks in a timely fashion to meet contractual agreements.

Key Duties / Responsibilities

· Execute IT infrastructure and application support tasks according to documented procedures (40%)

· Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%)

· Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%)