Operations Lead

Job Summary:
The Operations Lead executes operational excellence for compute infrastructure, achieving 24/7 service reliability, rapid incident response, and high-quality delivery. Reporting to the Operations Manager in Compute Services, this senior technical role leads operational initiatives, serves as the escalation point for complex technical issues, and coordinates daily compute operations across on-premises, hybrid, and cloud environments. The Operations Lead mentors team members, implements process improvements, adheres to Service Level Agreements (SLAs), change management procedures, and best operational practices that support business continuity and customer satisfaction.

Job Responsibilities:

• Coordinate 24/7 compute operations to maintain system reliability, meet SLA compliance, respond to incidents, and uphold operational standards
• Lead incident response, conduct root cause analysis, resolve complex techni...