Operations Lead

We are looking for Conversation Product & Operations Lead

Experience: 7+ years

Employment Type: Full-Time.

Job Description:

Primary Focus: Daily operational health and prioritization

Key Responsibilities

• Monitor daily conversation performance and platform health using previous day’s data

• Own the conversation roadmap and backlog

• Prioritize changes based on business impact

• Manage live chat and BOT flows in NLX.AI and Netomi

• Coordinate with backend/platform teams for execution

• Approve releases and manage change control

• Maintain standards and documentation

You can read more about us on our company career page https://www.igtsolutions.com/careers/ or follow us on Linkedin https://www.linkedin.com/company/igtsolutions/jobs/ to get the latest updates.

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