Job Description
Title: Operations Lead (RevOps & CS Ops)
Location: Remote
Reporting: VP Finance
Role Overview
Reporting to the VP Finance this role will own end-to-end operations for both Revenue Operations (RevOps) and Customer Success Operations (CS Ops) teams. This is a high-impact role blending strategy, execution, and automation to boost ARR, retention, and efficiency in a dynamic SaaS environment.
Key Responsibilities (KRAs)
Location: Remote
Reporting: VP Finance
Role Overview
Reporting to the VP Finance this role will own end-to-end operations for both Revenue Operations (RevOps) and Customer Success Operations (CS Ops) teams. This is a high-impact role blending strategy, execution, and automation to boost ARR, retention, and efficiency in a dynamic SaaS environment.
Key Responsibilities (KRAs)
- RevOps Leadership: Oversee sales ops, marketing ops, and finance ops alignment; implement CRM workflows, pricing models, and forecasting to accelerate pipeline velocity and revenue predictability.
- CS Ops Ownership: Lead customer onboarding, success playbooks, churn prediction, and expansion strategies; integrate tools to drive NPS and lifetime value.
- Process Optimization: Design scalable SOPs, auto...
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