Job Description

This role is accountable for execution of tactical business plans at operational level through other managers and their teams. The Operations Manager has oversight of key workstreams (Premium Administration, Claims Processing and New Business Processing) and ensures that day to day activities are successfully delivered. The incumbent will oversee the development of business unit goals, strategies, and their implementation. This individual will execute policies and procedures of the business to ensure effective running the unit.

Roles And Responsibilities / Key Results Areas

  • Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.

  • Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports.

  • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, and process and customer dimensions of the business.

  • Integ...

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