Job Description

Overview

Sutherland is seeking an organized and goal-oriented person to join us as a Operations Manager . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Managing Cluster/Community Performance
    • Complete weekly coaching sessions and call audits.
    • Complete weekly huddles and come up with Team strategy to achieve operational goals.
    • Partner with Operations Manager on Continuous Improvement activities, training and action plans.
  • Client advocate
    • Accomplish weekly deliverables, such as:· Coaching compliance inclusive of RCAs and action Plans
    • Team attendance infractions insights thru internal Sutherland attendance tool.
    • Provide ideas that can help the client improve their product, business, proc...

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