Operations Manager - BPO

About the Company –

With over 40 years of hands-on experience helping businesses worldwide tackle the challenges of the modern work landscape, we’ve been there every step of the way, providing the right people, technology, and solutions to shape a brighter future of work together.

For more information, please visit our website - Pride Global

Work Mode - Work from Office (Onsite)

Shift Timings - Mid Shift (3 PM to 12 AM)

Job Description -

We are looking for an experienced Operations Manager with strong expertise in the US Insurance domain to lead and optimize end-to-end insurance operations for our clients in US shift.

The candidate will manage daily operations, improve process efficiency, and collaborate with the client to deliver high-quality service aligned with business goals.

• Manage day-to-day insurance operations across policy lifecycle, policy management, endorsements, renewals, claims, billing, and servicing
• Ensure SLAs, KPIs, productivity, quality, and turnaround time targets are consistently met
• Identify process gaps and lead process improvement, automation, and standardization initiatives
• Implement best practices for operational excellence and cost optimization
• Act as primary point of contact to the client for any escalations
• Prepare and present operational metrics, dashboards, and MIS reports
• Team and Stakeholder Management

Qualifications and Skills:

• Bachelor's degree in HR, Accounting, Finance, or a related field (or equivalent experience)
• 10+ years proven experience in related financial role, with progressively increasing responsibilities.
• Experience in managing US based client stakeholders.
• Excellent analytical and problem-solving skills
• Strong leadership and team management abilities
• Exceptional communication and interpersonal skills
• Attention to detail and high level of accuracy.