Operations Manager

Description 



-UKG Platform Mastery: Deep expertise in UKG (especially Payroll, TLM, WFM, ACA, Core HR); ability to troubleshoot and guide config and best practice decisions 



-Client Management: Skill in navigating complex client relationships, handling escalations, and delivering value without overpromising 



-People & Team Leadership: Ability to lead, coach, retain, and grow a multi-role team (specialists, support, etc.) with clear metrics and outcomes 



-Project & Quality Oversight: Knows how to monitor projects for red flags and quality issues even without managing day-to-day tasks 



-Process Engineering: Ability to document, enforce, and continuously improve scalable processes, templates, and automations 



-Strategic & Financial Thinking: Understands impact of scope, pricing, margins, and resource capacity on both CHS and client success 



-Cross-...