Job Description

The Operations Manager ensures exceptional customer experiences, operational excellence, and sustainable growth across coffee shop(s). Leads teams, optimizes processes, drives results, and implements continuous improvement initiatives.
RESPONSIBILITIES
  • Maintain a customer-focused environment; resolve escalated issues promptly.
  • Drive accountability for operational results: sales, costs, and staff performance.
  • Lead, motivate, and engage teams to achieve performance targets.
  • Design and implement SOPs, systems, and processes for sustainable operations.
  • Ensure compliance with health, safety, hygiene, and brand standards.
  • Analyze operational metrics and make data-driven decisions.
  • Coach and develop team members for operational excellence.
  • Implement continuous improvement initiatives across operations.

REQUIREMENTS
  • Bachelor’s degree in business administration, Hospitality, or related field (preferred).
  • Minimum5-7 years in F&B or coffee shop operations, with at least 2-3 years in a managerial role.
  • Multi-unit operations experience is a plus.

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