Operations Manager, Call Centre

**Location: East
Working Hours: Mon to Fri, Office Hours
Salary: up $6,200 basic

Duties:**

• Provide leadership, development and coaching
• Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.
• Actively engaging and supporting the development of your team to ensure better performance and succession planning.
• Working with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.
• Working with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.
• Contribute to the design and implementation of change requests which impact the contact centre.
• Ensure effective and consistent communication throughout the team, en...