Job Description
About the role
As the Operations Manager you will play a pivotal role in overseeing and optimizing the day-to-day operations of our dynamic call center in Kawit Cavite. This full-time position will see you lead a team of dedicated customer service professionals, ensuring the seamless delivery of exceptional support to our valued clients.
What you'll be doing
Manage and oversee the operational performance of the call center, driving efficiency and productivity
Develop and implement effective workforce management strategies to ensure optimal staffing and scheduling
Provide leadership, coaching and mentoring to your team, fostering a positive and collaborative work environment
Identify and address process improvement opportunities, implementing changes to enhance the customer experience
Analyse key performance metrics and data to make informed decisions that support the company's str...
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