Operations Manager

*Please note, there will be a f2f interview happening on 29 Oct 2025 if shortlisted.

Primary Purpose
The Operation Manager is responsible for the managing the day-to-day operation of large scale IT Operation with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer's requirements

Responsibilities

• Manage all incident cases and work with Authority vendors and contractors for closure of cases for applications.
• Ensure incidents are resolved within the service level agreement and should avoid having re-occurance of incidents.
• Analyze incident case trends and highlight potential areas of improvements
• Manage and consolidate reports from vendors for operations and report regularly in Project Management Meetings
• Work with vendors and Project Managers to track patch cycles, end of life of software used and certificate expiries.
• Provide administr...