Operations Manager (Collections - AR)

Responsibilities

• Manages personnel and resources for the Collections COE operation to complete collection and credit activities; serving Xerox customers and internal partners with collection related activities.
• Responsible for the management of the Collections Region(s)

Major Responsibilities

• Manage operation to ensure delivery of established service levels. Develop mitigation plans as necessary to offset risks to goals and commitments.
• Manage headcount and overtime in conjunction with the Project Leader
• Interface with HCL and Xerox partners to facilitate timeliness and accuracy of billing or to solve potential customer elevations
• Improve operational processes and policies in support of improved billing. Specifically, provides support in management of resources, business process and organizational planning.
• Manage and improve the utilization of support services (HR, IT and Analytics), t...