Operations Manager (Customer Service)

About the Role

The Operations Manager plays a mission-critical role in Company’s growth and execution. This position is responsible for building, owning, and scaling all operations processes end-to-end. The goal of this role is to create a system so strong and well-documented that the business continues to run smoothly even in the manager’s absence.

This is a hands-on leadership role, not a reporting-only or coordination position. The ideal candidate is a builder, operator, and people leader who thrives in fast-paced environments, loves structure, and obsesses over data, KPIs, and execution quality.

This role acts as the single point of accountability between proposal design, call center, and operations teams, ensuring zero confusion, zero leakage, and consistent performance.

Key Responsibilities

Process Ownership & System Building

● Design, implement, document, and continuously improve all operations workflows.

● Build clear SO...