Operations Manager

Join an award-winning organization that delivers world-class healthcare and IT workforce solutions across Canada. As part of a dynamic and collaborative team of recruitment, sales, and delivery professionals, the Operations Manager plays a critical role in supporting growth, operational excellence, and client satisfaction across our multi-line staffing business.

About the Role:

The Operations Manager will support Cynet Health Canada and Cynet Systems Canada in the delivery of high-quality staffing services. Reporting directly to the VP, Cynet Canada, this role will work cross-functionally to support the growth and performance of both healthcare and IT staffing services for Canadian clients.

You will collaborate closely with Service Delivery, Business Development, RFP, Marketing, HR, Travel, Payroll, and Billing to ensure smooth operations, strong internal alignment, and a consistently high standard of service delivery.

The ideal candidate brings experience supporting both healthcare and IT staffing operations, preferably within the Canadian market, and thrives in a fast-paced, growth-oriented environment.

What will you be doing day to day?

Business Development:

• Conduct market research to support business development in existing and emerging service lines
• Track and support RFP submissions, providing Canada-specific content, data, and coordination as required
• Create, refine, and contribute to internal and external proposals and presentations
• Research, evaluate, and coordinate participation in industry conferences and events
• Partner with Marketing to support targeted recruitment campaigns

Operations:

• Establish and maintain weekly, monthly, and quarterly reporting to support business insights and decision-making
• Analyze operational and performance data to identify opportunities, risks, and areas for improvement
• Lead and coordinate the resolution of client and provider escalations, working with clinical leads and internal teams to achieve timely, satisfactory outcomes
• Drive process improvement initiatives to reduce inefficiencies, minimize errors, and improve scalability, including enriching existing roster data with AI tools
• Act as a liaison between Delivery and Payroll/Billing to ensure accurate, timely, and compliant operations
• Communicate operational priorities clearly to recruitment and delivery teams

Your Experience and Skills:

• 5+ years of experience in the staffing industry
• 2+ years of experience supporting healthcare and/or IT staffing operations
• Experience working across multiple internal functions in a service-driven organization
• Strong analytical skills with the ability to translate data into actionable insights
• Highly self-motivated, organized, and execution-focused
• Comfortable bringing forward ideas, recommendations, and solutions
• Positive, adaptable, and resilient in a changing environment
• Collaborative communicator who values diverse perspectives and teamwork

About Cynet Health Canada:

Headquartered in the Greater Toronto Area, Cynet Health is a CAMSC certified company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.ca