Job Description
**Operations (Engagement) Manager**
**Title: Engagement Manager**
**Department: Engage**
**Reports to: Engage Lead**
If you’re seeing this, you’re probably an experienced Operations Manager. To avoid starting our relationship with a lie, we’d like to confess that the title of this role is actually “Engagement Manager.” And although the skillset of an EM and an OM are very similar, and we’ve found that OMs and SOMs have a great foundation to be successful in this role, the way that you’ll interact with clients (we call them partners) and agents (we call them teammates) is very different. And you’ll either love it (and probably be a great fit) or hate it (it’s ok, we’re not for everyone).
As an Engagement Manager, your main responsibility will be building and maintaining strong relationships with both teammates and partners, helping them succeed TOGETHER. In this role, partners are not your superiors and teammates are not subordinates; instead, you'll use your expertise in...
**Title: Engagement Manager**
**Department: Engage**
**Reports to: Engage Lead**
If you’re seeing this, you’re probably an experienced Operations Manager. To avoid starting our relationship with a lie, we’d like to confess that the title of this role is actually “Engagement Manager.” And although the skillset of an EM and an OM are very similar, and we’ve found that OMs and SOMs have a great foundation to be successful in this role, the way that you’ll interact with clients (we call them partners) and agents (we call them teammates) is very different. And you’ll either love it (and probably be a great fit) or hate it (it’s ok, we’re not for everyone).
As an Engagement Manager, your main responsibility will be building and maintaining strong relationships with both teammates and partners, helping them succeed TOGETHER. In this role, partners are not your superiors and teammates are not subordinates; instead, you'll use your expertise in...
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