Operations Manager - Digital Services

Leverage your abilities and join the dynamic team of a leading digital services company in Cairo, Egypt.

Job Context: 

Working as an Operations Manager entails overseeing daily branch operations and leading high-performing teams to ensure efficient and high-quality service delivery.

• Communication with team members, supervisors, or clients to ensure smooth operations

• Preparing KPI reports, operational dashboards, and presentations for senior management

• Execution of operational improvement initiatives and projects within specified timelines

• Handling escalated operational issues and implementing solutions to enhance service quality

• Recruiting, training, and mentoring branch staff to maintain high service standards

• Coordinating with internal departments to streamline processes and improve customer experience

• Implementing quality assurance initiatives and ensuring compliance with regulations

Knowledge, Skills, and Experience

We Are Looking For:

• Bachelor’s degree in Business Administration, Management, or a related field

• A minimum of 8 years of experience as a Branch / Service Center Operations Manager within the digital services, telecom, or multi-branch customer-facing operations industry
• Strong knowledge of multi-branch operations management, ERP systems, and quality management frameworks

• Strong knowledge of branch operations, ERP systems, and quality management frameworks

• Excellent leadership, communication, and problem-solving skills

• Proven experience in KPI monitoring, reporting, and performance optimization

• Ability to handle escalations and lead process improvement initiatives effectively

• Fluent in English (spoken and written)