Operations Manager

Job Introduction

Operations Manager – Edinburgh Zoo

Join Our Team at One of Scotland's Most Iconic Visitor Attractions

Heritage Portfolio is proud to deliver exceptional catering and events experiences at Edinburgh Zoo - one of Scotland's most loved and visited attractions. We are seeking a highly skilled Operations Manager to lead our retail and catering operations, drive service excellence, and support our commitment to innovation, quality, and customer satisfaction.

If you are a people-focused leader with a passion for delivering outstanding hospitality experiences, we'd love to hear from you.

About the Role

As Operations Manager, you will:

• Lead, develop and motivate high‑performing teams across the zoo's catering and retail outlets.
• Ensure exceptional standards of food service, presentation, and guest experience.
• Work closely with HPL teams and RZSS client contacts to deliver seamless communication and stron...