Job Description
**Overview**
You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management.
**Responsibilities**
+ **Workflow and process management** - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they’re updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives.
+ **Process Improvement** - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance.
+ **Pr...
You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management.
**Responsibilities**
+ **Workflow and process management** - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they’re updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives.
+ **Process Improvement** - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance.
+ **Pr...
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