Job Description
RESPONSIBILITIES
- Oversee and manage the operations of the organization
- Take ownership of support issues, involving internal or external expertise as needed
- Effectively resolve escalations and communicate professionally with customers
- Administer finances for operations and drive achievement of business KPIs
- Ensure staffing and productivity targets are met while driving employee engagement and satisfaction
- Monitor support trends, adjust processes accordingly, and align with business for continuous process improvement
- Build, coach, and mentor a strong team environment, ensuring effective response to inbound calls and tickets
**REQUIREMENTS**:
- Minimum 5+ years of experience in Developer, SysAdmin, DevOps, or similar roles managing complex environments
- Proven experience managing multiple clients in IT services and leading teams of 50+ resources
- Expertise in managing customer relationships, escalations, contracts, and resource rotation
...
- Oversee and manage the operations of the organization
- Take ownership of support issues, involving internal or external expertise as needed
- Effectively resolve escalations and communicate professionally with customers
- Administer finances for operations and drive achievement of business KPIs
- Ensure staffing and productivity targets are met while driving employee engagement and satisfaction
- Monitor support trends, adjust processes accordingly, and align with business for continuous process improvement
- Build, coach, and mentor a strong team environment, ensuring effective response to inbound calls and tickets
**REQUIREMENTS**:
- Minimum 5+ years of experience in Developer, SysAdmin, DevOps, or similar roles managing complex environments
- Proven experience managing multiple clients in IT services and leading teams of 50+ resources
- Expertise in managing customer relationships, escalations, contracts, and resource rotation
...
Apply for this Position
Ready to join EPAM Systems? Click the button below to submit your application.
Submit Application