Job Description

Location: Gurgaon (Onsite)

Reporting To: Head of CX

Role Overview

The Operations Manager at Sova Health will own and drive end-to-end operational execution across diagnostics, expert consultations, customer experience, and partner coordination.

This role is critical to ensuring a seamless customer journey—from microbiome test kit ordering to expert consultations and post-consultation follow-ups—while maintaining high SLAs, strong CX metrics, and scalable, automation-led processes.

The ideal candidate is a hands-on leader who can balance day-to-day execution with process optimization, automation, and cross-functional collaboration in a fast-growing health-tech environment.

Key Responsibilities 1. End-to-End Operations Ownership
  • Manage daily operations across all customer funnels and touchpoints.
  • Ensure smooth customer flow from onboarding to retention.
  • Maintain strict adher...

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