Operations Manager

about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward. Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future.

We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

Role Overview

Location: Hyderabad

The TDM is responsible for driving the programs and processes that help Randstad’s clients find and develop top talent. You act as a consultative partner to the client and a coach to your recruitment team, ensuring all SLA (Service Level Agreement) and KPI (Key Performance Indicator) targets are met or exceeded.

Key Responsibilities

• Team Leadership & Development: * Directly manage, coach, and mentor a team of recruiters or team leads.
• Assess quality of work and provide regular feedback/performance reviews.
• Manage team capacity and workload to ensure account goals are met.
• Operations & Process Management:
• Identify process bottlenecks and implement improvements to increase efficiency.
• Oversee the end-to-end recruitment lifecycle (sourcing, screening, interviewing, onboarding).
• Ensure compliance with local labor laws and client-specific hiring policies.
• Client Relationship Management:
• Act as the primary point of contact for client escalations and strategic discussions.
• Conduct regular "Program Health" meetings with client stakeholders to review performance data.
• Advise clients on market trends, talent availability, and hiring best practices.
• Data & Performance Tracking:
• Monitor performance scorecards (Time-to-fill, Quality of Hire, Offer Acceptance Rate).
• Manage and audit data within Vendor Management Systems (VMS) or Applicant Tracking Systems (ATS).
• Analyze recruitment data to provide "storytelling" insights to leadership.