Operations Manager I

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Essential Functions/Core Responsibilities

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long‑ and short‑term financial projects (e.g., data collection for billable/non‑billable hours, forecasting, budgeting, etc.)
• Select, train, develop, and manage the performance of direct reports and their associates; plan and assign work in accordance with the organization’s policies and applicable legal requirements
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
• Build and maximize relationships with client partners
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement correc...