Job Description
FirstLink is looking for a dedicated leader to join our team as Operations Manager. The Operations Manager provides operational oversight and day-to-day leadership for key administrative and support teams within FirstLink's crisis contact center. FirstLink provides 24/7 crisis and information services to the state of North Dakota and northwestern Minnesota by answering the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline. The Operations Manager works in collaboration with the Helpline Manager and various administrative teams to ensure contact center systems, workflows, training, and resource management effectively support high-quality service delivery for all interactions.
This position is in office only and will primarily work Monday-Friday, 8am-5pm. The Operations Manager will be included in FirstLink's On-Call rotation which includes scheduled on-call shifts throughout the first year of employment.
FirstLink provides extensive...
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