Operations Manager

We’re hiring a Operations Manager skilled in business operations, data, CMS, and cross-

team coordination — while also supporting finance reporting and accounting tasks.

Key Result Areas (KRAs):

Manage end-to-end UAE study abroad operations including lead handling, application processing,

offers, and documentation tracking

Oversee daily lead flow from Google Ads and Meta (Facebook & Instagram) for UAE-focused

campaigns

Execute and optimise UAE-specific lead generation campaigns in coordination with marketing

Monitor lead quality, CPL, conversion ratios, and follow-up SLAs

Allocate and distribute leads to counsellors and call centre agents, and track performance

Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups

Track call centre metrics such as call volumes, connect rates, talk time, and conversions

Ensure timely application processing and coordination wi...