Operations Manager - Invoice Issue Resolution

Operations Manager - Invoice Issue Resolution

Merck Group • Taguig, National Capital Region, Philippines

Job Summary

We are seeking an experienced and results‑driven Operations Manager - Resolution Team to lead and manage two specialized teams: the Invoice Issue Resolution (IIR) Team and the Technical Team (TT). The IIR Team focuses on resolving issues related to invoice processing, such as GR/IR mismatches, Vendor Master Data discrepancies, and Travel & Expense (T&E) processes, while the Technical Team addresses ERP‑related technical problems. The ideal candidate will have in‑depth knowledge of Accounts Payable, Purchase Order systems, Vendor Master Data management, T&E processes, and ERP functionalities. This role requires exceptional leadership skills, operational expertise, and a problem‑solving mindset to ensure seamless coordination and issue resolution across financial and technical processes.

Your Responsibilities

Team Leader...