Operations Manager

Residential Childcare Services

Location: Leinster (nationwide travel required)

Contract: Full-time, Permanent

Reports to: Director of Services

TerraGlen is inviting applications for an Operations Manager to oversee the delivery of safe, consistent and child-centred care across our Residential Childcare Centres. This senior role ensures strong governance, coordinated service delivery and positive outcomes for young people.

Role Overview

The Operations Manager provides day-to-day oversight of all centres, supports Centre Managers, ensures compliance with National Standards, and works closely with TUSLA, inspection teams and clinical partners. You will visit each centre at least twice per month and act as Deputy for the Director of Services when required.

Key Responsibilities

Oversee operational delivery, staffing and resource allocation

Review management systems, records and compliance documentation

Provide monthly governance reports on risks and outcomes

Manage centre budgets

Ensure compliance with safeguarding legislation and internal policies

Support and guide Centre Managers and Deputies

Embed the Model of Care and quality assurance practices

Manage complaints, incidents and significant events appropriately

Lead workforce planning, recruitment, performance management and staff development

Participate in the on-call rota and represent TerraGlen at external meetings

Benefits

Employee Assistance Programme (EAP)

Refer a Friend bonus scheme

Full Induction Programme

Continuous Professional Development

Career Progression Pathway

Maternity Contribution for long-serving staff (5+ years)

Team Building Events

Seasonal Events

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