ROLE RESPONSIBILITIES

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Reporting directly to the APAC Chief Operating Officer, you will lead the Operations function for Claims, Customer Service and Client Services and support teams for the GEH APAC team, consisting of six supervisors and their direct reports.

The teams are responsible for maintaining Cigna’s focus on operational efficiency and overall service quality across various business functions, including:

• Customer Service & Customer Experience
• Complaint Management & Quality Audit activity
• Claims Management
• Client Services...