Job Description
As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.
Key Responsibilities:
Operations Management:
+ Set productivity standards and operational strategies to meet performance targets.
+ Ensure smooth day-to-day operations, enabling tools and resources for team success.
+ Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.
Cost Management:
+ Monitor profitability by managing headcount and optimizing automated systems.
+ Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.
Stakeholder Management:
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