Operations Manager

Company Overview

GREATBELL HR Consultancy Services PVT LTD is a premier firm engaged in technical and hospitality manpower recruitment. Situated in Cochin, Kerala, our company has forged strong relationships with around 500 companies nationwide. As a part of the Human Resources Services industry, we strive to offer unparalleled recruitment solutions across technical and hospitality domains. Visit us at www.greatbellhr.com.

Job Overview

We are seeking a highly experienced and dedicated Operations Manager to join our dynamic team. This senior-level, full-time role is based in Madikeri, Wayanad, Kannur, Mangaluru, and Mysuru. The ideal candidate will have between 7 to 10 years of relevant work experience and a strong background in managing operational aspects within the hospitality sector.

Qualifications and Skills

• The manager ensures all departments like Front office, housekeeping, food and beverage service function efficiently and smoothly.
• Staff management involves hiring, training, scheduling, performance evaluation, and managing staff across various departments.
• Must have experience in a supervisory or management role in hospitality. (Mandatory skill)
• Responsible for ensuring high standards of guest service and addressing complaints. (Mandatory skill)
• Implementing measures to improve the guest experience is crucial for operational success. (Mandatory skill)
• They ensure adherence to quality standards in all areas of the hotel including cleanliness and maintenance. (Mandatory skill)
• Responsible for identifying and resolving operational issues promptly and effectively.
• Strong leadership and communication skills to effectively manage teams and operations.

Roles and Responsibilities

• Oversee daily operations and ensure smooth functioning across all departments within the hotel.
• Maintain high standards of guest service and address complaints efficiently to enhance guest experiences.
• Implement measures for continuous improvement of service quality and operational processes.
• Ensure adherence to quality and safety standards in all operational aspects, including cleanliness and maintenance.
• Monitor and manage budgets, ensuring cost-effective operations while maintaining quality standards.
• Lead recruitment, training, and development of staff to ensure a skilled and motivated workforce.
• Conduct regular performance evaluations and manage staff scheduling effectively.
• Collaborate with other department heads to optimize operational efficiency and achieve organizational goals.