Operations Manager

Recruitment | Human Resources Administration | Retention Specialist

Oversee day-to-day operations of clinical accounts (or teams), including staffing, scheduling, and performance management.

Responsibilities

• Ensure alignment between quality / training initiatives and operations goals
• Work closely with Training & Quality leadership to integrate QA feedback into operational improvement
• Monitor and drive key performance indicators (KPIs) for operations, including quality, utilization, productivity, and client SLAs
• Lead operational planning for peaks, ramps, and hypercare periods
• Identify process inefficiencies in clinical operations and implement improvements
• Coordinate with client stakeholders for operational reviews, escalations, and engagement
• Support recruitment and onboarding in collaboration with training teams (especially during growth phases)
• Manage budget, resources, and ...