Operations Manager

We're Hiring:
Operations Manager (Remote | Full-Time)

Are you an experienced Operations Manager with a strong background in
remote call center operations
? We're looking for a results-driven leader to oversee large teams, optimize performance, and drive operational excellence.

Position Details

Role:
Operations Manager

Type:
Full-Time

Location:
Remote

Compensation:
$20–$30
per hour, depending on experience

Key Responsibilities

* Manage and oversee daily operations of a large remote call center

* Lead, coach, and support agents, supervisors, and management staff

* Monitor KPIs including conversion rate, contact rate, productivity, QA, and attendance

* Analyze performance metrics and implement data-driven improvements

* Ensure operational efficiency and team accountability

* Work closely with leadership to meet business goals

Requirements

* 5+ ye...