Operations Manager

Overview

The Operations Manager will lead our day-to-day service and installation operations from our Mississauga head office. This leadership role will oversee technician scheduling, dispatch, field team performance, inventory coordination, and subcontractor management. The successful candidate will play a critical role in optimizing operational workflows, ensuring service excellence, and supporting scalable national growth.

Key Responsibilities

• Demonstrate strong leadership, vision, and collaboration in managing teams and field operations
• Promote a culture of accountability, safety, and continuous improvement
• Foster an inclusive and respectful work environment aligned with professional ethical standards
• Provide constructive feedback and encourage open dialogue on issues critical to organizational success
• Oversee and coach Field Supervisors and Master Electricians, to ensure effective performance and professional development
• Ensure that all field work (service, installation, preventive maintenance) is completed efficiently and within established timeframes
• Conduct and participate in meeting cadence
• Conduct regular site visits to support technicians, meet new customers, and assist sales representatives with project walk-throughs or technical assessments

Qualifications

• Education: Bachelor’s Degree in Engineering, Operations Management, or a related field
• Experience: Minimum of 5 years of management experience in field service operations or a related technical industry
• Proven experience in leading service teams, managing field processes, and implementing efficiency initiatives
• Strong process-driven and analytical mindset; able to assess data and translate insights into actionable improvements
• Excellent communication, coaching, and problem-solving skills
• Familiarity with KPI management, fleet oversight, and customer service standards