Operations Manager

Trainer & Partner Operations

• Manage, onboard, and scale a network of trainers, subject matter experts (SMEs), and guest speakers.
  

• Ensure trainer availability, engagement, and consistent delivery quality across programs.
  

Trainer Onboarding & Quality Control

• Evaluate and onboard new trainers through structured assessment processes.
  

• Coordinate onboarding via calls, messages, and email communication.
  

• Maintain trainer performance benchmarks and feedback loops.
  

Training Operations & Delivery Management

• Plan and execute virtual training programs end-to-end.
  

• Handle scheduling, backend setup, trainer coordination, and live session hosting.
  

• Ensure smooth program execution and issue resolution during live sessions.
  

Content & Curriculum Operations

• Coordinate with trainers to finalize training curricula and session plans.
  

• Manage content versions and ensure all materials are reviewed, approved, and ready before delivery.
  

• Maintain consistency and quality across training content.
  

Operational Documentation & Knowledge Assets

• Create and maintain Standard Operating Procedures (SOPs), delivery checklists, playbooks, and internal workflows.
  

• Continuously improve documentation based on operational learnings.
  

Webinars, Masterclasses & Events Coordination

• Coordinate speakers, session timelines, rehearsals/dry runs, and live event execution.
  

• Manage post-event follow-ups, feedback collection, and internal reporting.
  

Partnership & Ecosystem Coordination

• Support industry and ecosystem partnerships through operational execution and documentation.
  

• Ensure internal alignment with sales, marketing, and leadership teams.
  

Inbound Queries & Sales Operations Support

• Handle inbound training and program-related queries.
  

• Support basic sales and post-sales operations, including coordination and handoffs.
  

Cross-Functional Enablement

• Act as the operational liaison between trainers, sales, marketing, and internal stakeholders.
  

• Ensure alignment, communication, and execution across teams.
  

Skills & Qualifications:

• Experience in operations, program management, training coordination, or service delivery roles.
  

• Strong stakeholder management and execution capabilities.
  

• Excellent verbal and written communication skills.
  

• High attention to detail with the ability to manage multiple programs simultaneously.
  

• Proficiency in Microsoft PowerPoint and Excel.
  

• Comfortable working with virtual training tools and platforms (Zoom, Google Meet, LMS tools, etc.)