Operations Manager

Key Responsibilities

• Staff Management: Recruit, train, schedule, and motivate store teams to deliver high standards of service and sales.

• Operational Efficiency: Develop and implement standard operating procedures (SOPs), optimize workflows, and conduct audits to improve productivity.

• Inventory & Merchandising: Monitor stock levels, manage replenishment, ensure accurate record-keeping, and oversee merchandise display.

• Financial Performance: Manage budgets, track KPIs, analyze sales data, and implement strategies to maximize profitability.

• Customer Experience: Address customer issues, resolve complaints, and ensure brand values are reflected in all customer interactions.

• Policy & Compliance: Enforce company policies, procedures, and health/safety regulations.

• Cross-functional Collaboration: Work with merchand...