OPERATIONS MANAGER

Job Description

Posted on 31 January 2026

Key Responsibilities

1. Operational Management:

• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Schedule and coordinate appointments, repairs, and maintenance services.
• Monitor inventory levels and order supplies as needed.
• Oversee the maintenance of equipment and facilities.

2. Customer Service:

• Interact with customers to understand their automotive service needs and provide accurate estimates.
• Resolve customer complaints or issues in a timely and professional manner.
• Ensure that all staff members provide excellent customer service at all times.

3. Staff Management:

• Recruit, train, and supervise automotive technicians, mechanics, and administrative staff.
• Set performance goals and provide regular feedback and coaching to staff members.
• Cr...