Operations Manager

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

The Operations Manager will be required to work On-Site in Bucaramanga City.

Overview

JOB SUMMARY: The Operations Manager oversees day-to-day operations, resolves escalations, manages employee requests, and supports supervisors and team leads. The role is responsible for analyzing performance metrics, coordinating with QA and WFA, preparing reports, supporting client visits, ensuring accurate payroll processing, maintaining transparency in billing, and promoting continuous improvement through proactive communication and operational oversight.

Responsibilities

• Ensure a positive client experience and handle at least 75% of operational escalations.
• Process and follow up on employee requests such as leaves, medical licenses, vacations, EDD, and salary inquiries.
• Maintain strong communication and relationships with staff and...