Operations Manager

Responsibilities

• Manage the day-to-day operations, ensuring seamless service delivery and optimal team performance
• Develop and implement strategies to meet and exceed key performance indicators (KPIs), targets, and business objectives
• Lead, coach, and motivate a team of skilled customer service representatives, fostering a positive and collaborative work environment
• Identify and address operational challenges, implementing effective solutions to improve efficiency and productivity
• Analyse and interpret data to make informed decisions, driving continuous improvement across the program
• Collaborate with cross-functional teams to enhance the customer experience and support the overall growth of the business
• Ensure compliance with relevant industry regulations, company policies, and quality standards

Qualifications

• Minimum of 3 years of proven experience in a similar Management & Support...