Job Description
About the Position
We are looking for a highly driven Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. In this role, you will work closely with senior leadership, sales, and business development teams to drive operational efficiency, performance improvement, and client satisfaction.
KEY RESPONSIBILITIES
Operations & Team Management
+ Support the planning and coordination of operational infrastructure in line with company policies and legal requirements.
+ Manage and develop inbound and outbound sales and/or service teams to achieve performance and service-level targets.
+ Monitor individual and team performance metrics, ensuring quality control measures are consistently applied.
+ Oversee day-to-day operational activities, implementing policies, procedures, and operationa...
We are looking for a highly driven Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. In this role, you will work closely with senior leadership, sales, and business development teams to drive operational efficiency, performance improvement, and client satisfaction.
KEY RESPONSIBILITIES
Operations & Team Management
+ Support the planning and coordination of operational infrastructure in line with company policies and legal requirements.
+ Manage and develop inbound and outbound sales and/or service teams to achieve performance and service-level targets.
+ Monitor individual and team performance metrics, ensuring quality control measures are consistently applied.
+ Oversee day-to-day operational activities, implementing policies, procedures, and operationa...
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