Job Description
_We’re looking for an_ **_Operations Manager_** _to join our Retirement Operations team at MBPS. In this role, you are responsible_ _in developing and coaching the team leaders by auditing and measuring their performance and_ _help_ _them achieve the team's key metrics such as NPS, Quality, Reliability,_ _Productivity_ _, and_ _Service Level_ _._
**Position Responsibilities:**
+ Oversee daily operations and customer support teams to ensure accuracy, efficiency, and compliance with company policies and industry regulations.
+ Drive continuous process improvement by evaluating workflows, resolving escalations, and leading change management initiatives.
+ Develop and analyze business metrics to guide team performance, support forecasting, and align strategies with business needs.
+ Lead talent development through coaching, skills enhancement, performance management, and fostering a positive, customer‑centric ...
**Position Responsibilities:**
+ Oversee daily operations and customer support teams to ensure accuracy, efficiency, and compliance with company policies and industry regulations.
+ Drive continuous process improvement by evaluating workflows, resolving escalations, and leading change management initiatives.
+ Develop and analyze business metrics to guide team performance, support forecasting, and align strategies with business needs.
+ Lead talent development through coaching, skills enhancement, performance management, and fostering a positive, customer‑centric ...
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