Operations Manager, Registry

Overview

This role is for Transfer Agency/Registry function which include the functions like Trade Booking, Registrations, Reporting and Bank Reconciliations. The Key responsibility of the team is to accurately process, record, review and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Performing different reporting and Bank Reconciliation for the activity on the account. The incumbent needs to oversee the management of the day-to-day activities for a sub team of Transfer Agency/Registry Function. As a Operations Manager he/she need to work closely with Senior Leadership in India hub and Global Stakeholders. She / He need to manage Daily deliverables, SLA, Quality issues, Huddles and Training. The role needs to work in APAC shift starting at 4:30am/5:30am IST Key Accountabilities and main responsibilities Strategic Focus

Strategically plan the forecast and roadmap for the business

Provide clear direction, goals and optimizing resource allocation for processes / projects

Assist the team to identify and eliminate roadblocks by partnering with global teams and technology teams.

Provides coaching and training to team members as appropriate and according to the specific needs of the individual and the group.

Hold sessions with the team to communicate any changes, issues, procedures changes

Create a team culture where staff are customer focused and understand customer needs

Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team

Operational Management

Lead team leaders and team members in meeting daily operational SLA and KPI

Review and process complex clients which needs review by senior leaders.

Achievement of service standards and client specific requirements regarding quality assurance, daily reporting and monthly reporting 

Ensure the team provide accurate and complete information, solve problems and complete transactions in a professional and timely manner to agreed standards

Detailed review of distributable income calculations for managed investment funds and liaising with external tax parties.

Review of general and special purpose accounts for retail and wholesale managed investment funds

People Leadership

 Guide Team leaders to set measurement system for the process

Monitor and measure team and individual staff performance against agreed KPI’s

Provide regular feedback sessions (as specified in performance agreement) and performance improvement plans for team members who are not meeting agreed measures and standards

Manage the performance of team members by coaching, providing regular feedback on performance, and completing performance management processes within agreed timeframes

Manage team resources by ensuring availability and punctuality of team members

Governance & Risk

Prepare data for monthly reports for clients and internal stakeholders

Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity

Manage escalations and seek to resolve them to the satisfaction of the customer and client

Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes

The successful candidate will have 12+ years’ previous experience within a fund admin environment preferably with an administrator, custodian, or fund manager. Minimum 7+ years’ experience in staff management including performance management, recruitment, induction, setting KPIs, assigning tasks. 

A Bachelors or master’s degree in Business or Finance or Banking related discipline from a reputed College/University.

Working knowledge of Transfer agency is a must.

Should be able to lead discussions with client on new requirement or new onboarding

All round grasp of accounting standards and taxation affecting the managed funds industry. 

Strong leadership skills and management skills 

Strong client services skills 

Strong project management skills 

Ability to work as a part of a team

Problem solving, implementing practical solutions

Ability to research and analyse legislative requirements and changes, update policy documents, checklists, templates, and procedures.

Able to implement and complete project work both within teams and autonomously

Able to co-ordinate conflicting deadlines

Good communication skills both written and verbal

Competent in Microsoft Office and ability to learn new software quickly