Job Description
Manager – Operations | Visa Application Unit
The Manager – Operations is responsible for overseeing the Visa Application Unit, ensuring operational efficiency, productivity, and service excellence. This role drives performance through effective operational strategies, process improvements, and strong team leadership, while ensuring compliance with organizational standards and client expectations.
KEY RESPONSABILITIES
Business Unit & Financial Management
Lead overall operations of the business unit, ensuring profitability and achievement of EBIT targets.
Manage budgets, expenses, and optimal allocation of resources.
Drive Value-Added Services (VAS) performance to meet monthly and annual targets.
Track productivity and VAS conversion metrics on a weekly/monthly basis.
Forecast manpower requirements, including peak season hiring.
Process & Team Management
Ensure adherence to SOPs, SLAs, ISO standards, and organizational processes.
Mentor and develop teams ...
The Manager – Operations is responsible for overseeing the Visa Application Unit, ensuring operational efficiency, productivity, and service excellence. This role drives performance through effective operational strategies, process improvements, and strong team leadership, while ensuring compliance with organizational standards and client expectations.
KEY RESPONSABILITIES
Business Unit & Financial Management
Lead overall operations of the business unit, ensuring profitability and achievement of EBIT targets.
Manage budgets, expenses, and optimal allocation of resources.
Drive Value-Added Services (VAS) performance to meet monthly and annual targets.
Track productivity and VAS conversion metrics on a weekly/monthly basis.
Forecast manpower requirements, including peak season hiring.
Process & Team Management
Ensure adherence to SOPs, SLAs, ISO standards, and organizational processes.
Mentor and develop teams ...
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