Operations Manager / Sr Manager | Collections

Overview

Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager/Sr Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

• Managing Cluster/Community Performance
• Complete weekly coaching sessions and call audits
• Complete weekly huddles and develop team strategy to achieve operational goals
• Partner with Operations Manager on continuous improvement activities, training and action plans
• Client Advocate
• Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action plans
• Team attendance infraction insights through internal Sutherland attendance tool
• Provide ideas that can help the client improve their product, business, processes and/or ...