Operations Manager - State Farm Agent Team Member

Benefits:

• Health insurance cost sharing


• Simple IRA matching


• Competitive salary


• Paid time off


• Training & development

We are an established insurance agency with a long-standing client base. We are looking for a bilingual (English + Chinese/Mandarin or Cantonese) Office Manager to oversee daily office operations and ensure the office runs smoothly and consistently.
 
This role is not a typical front-desk or customer service position. It is designed for someone who is comfortable taking responsibility, making day-to-day operational decisions, and serving as the main point of control for office workflow.
 
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🔹 Key Responsibilities

• Oversee daily office operations and prioritize incoming work
• Coordinate customer service activities such as policy changes, billing questions, renewals, and underwriting follow-ups
• Decide which matters can be handled internally and which require escalation
• Coordinate work between internal staff and external support resources
• Ensure office systems, procedures, and checklists are followed consistently
 
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🔹 What This Role Is NOT

• Not a sales role
• Not a task-only or data-entry role
• Not a position where every decision is directed by the owner
 
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🔹 Qualifications

• Bilingual in English and Chinese (Mandarin or Cantonese required)
• 7+ years of experience in insurance service, office operations, or account management
• Comfortable making independent decisions and taking responsibility
• Organized, detail-oriented, and calm under pressure
 
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🔹 Compensation & Stability

• Competitive base salary based on experience
• Stable, long-term position in an established agency